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☕ UX Principle Spotlight: From Café to Code
The Importance of Visibility of System Status
A big hello to you all from Third Wave Coffee. Lately, I've been immersing myself in designing interfaces for my wonderful clients, fueled by the aroma of fresh brews and the low hum of café chatter.
One thing that I've noticed - the parallels between the world of UX and the humble café experience are quite fascinating!
Today, I'd like to talk about a principle that I see in action every time I order a coffee - Visibility of System Status. It's as important in a café as it is in the apps we design.
Visibility of System Status is all about effective communication. It's the system's way of assuring the user, "I've got your back. I'll keep you updated." It's the digital equivalent of a barista nodding at you when they've got your order and informing you when your coffee is ready to pick up.
Now, let's stir this principle into a café app experience:
Immediate Feedback: When you select your favorite latte on the app, an immediate highlight or checkmark on your selection is the system's way of saying, "Got it! You've selected a latte."
Progress Indicators: As you customize your drink and hit "Order", a progress bar fills up. It's akin to the system reassuring you, "Your order is being processed."
Real-time Updates: The system keeps you informed about your order with real-time updates. It's like the system saying, "Your latte is being prepared. Hang tight!"
Clear Error Messages: If something goes wrong, like losing internet connectivity while placing the order, the system swiftly communicates the issue and guides you on what to do next.
System Status Indicators: An ever-visible icon on the app that changes colour based on your internet connectivity ensures a seamless user experience.
At the end of the day, Visibility of System Status is about trust. It's about making users feel informed and in control. Just like a café, an app should make users feel seen, heard, and valued.
Look out for more UX insights in our future newsletters. And as always, if you have any questions or topics you'd like us to explore, don't hesitate to reply to this email.
Until next time, keep designing and savouring good coffee!